When your brokers become messengers, your ops teams become firefighters.

This specialist lender faced mounting pressure as customers felt left in the dark and brokers got buried under update requests.

Instead of rebuilding portals or changing systems, they added Dynamatix Interact - a smart messaging layer that keeps customers informed at every step.

The result? Happier customers, faster turnaround, and brokers who can actually focus on broking.

This case study shows how a light-touch change made a deep operational impact.