Using Catura Glu, you can create an integration layer that pulls data from multiple data sources, combines them up to provide you:

- a single customer view
- global dashboarding & reporting
- behaviour monitoring, alerts and notifications
- case management and automation
- legacy system extension by adding new functionality integrated with data from your existing systems
- REST APIs so that you can ​expose your legacy system data and integrate these with third parties without any new system development!

Our magical Glu can be implemented within a couple of days, transforming your system landscape as you might have only dreamt about.

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USE CASES

Single Customer View:
Key objects from legacy systems are mapped to the Catura Metadata Layer and unified in Catura’s database. The Business Logic Layer can then use these objects to automate processes (e.g., via Catura Flexy). Secure REST APIs can be exposed externally, and single customer views can be delivered through Catura’s UI/UX module.

Handing Calls to Debt Collection System:

When a call arrives, an agent uses Catura Interact to answer. If the phone number matches a known customer, Catura triggers an HTTPS call to the Debt Collection System (DCS) with the customer ID, allowing their details to load instantly. If the number is unknown, the agent can search within Catura or DCS depending on deployment. Most integration is handled within Catura, with minimal impact on DCS.

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If this is something you are interested in finding out more about, then just drop us an email.