Are your systems siloed and accessible only through user interfaces? That must mean that if your customers are lucky then they get a self-service portal or an app. Else they would still be communicating with your agents, over phone, email or chat, to resolve their issues.

And your employees and suppliers? Well there could be even more cumbersome processes for them.

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We can use Interact to bring your legacy systems into the digital age. Your systems can be opened up to communicate with your customers, suppliers and employees using multiple channels - Phone, WhatsApp, SMS, Email and Messenger. You can also use the Catura - Skin module to create self-service portals for them alongside enabling interaction using the other digital channels.

INTERACT is a unified communications hub that brings together email, SMS, chat, voice, and social channels into a single platform. It enables businesses to deliver seamless, personalized, and consistent customer engagement across all touchpoints with built-in automation, and integration to workflows.