Triage models work, until they don’t scale.

This leading UK general insurer relied on a mature Excel model to score claims by fraud risk and complexity. But the process was manual, inconsistent, and hard to govern.

Every team had its own copy. No audit trail. No visibility.

This case study explores how they turned the exact same spreadsheet into a secure, web-based triage engine - complete with version control, routing logic, and built-in auditability.

And did it all in weeks, not months.